Quality Philosophy
Henderson International's Quality Philosophy is based around the Client and his requirements. We provide our Client with services of the highest quality, at a competitive cost, through a highly motivated, knowledgeable and experienced work force
The GROUP has expert personnel in all locations. Individual performance and written procedures are regularly reviewed in order that Quality can be controlled to meet and exceed international standards and constantly improve the services delivered to our Clients. We are fully committed to constantly re-evaluating and improving our performance and products. Our Objective is to provide the "Very Best" to our Clients.
"Team Spirit" is not just a catch phrase. It is the organisation's culture as set by the Management and the Staff. As a team we strive together to ensure that our services exceed the Client's needs and expectations at all times. The GROUP believes that the skills and loyalty of its staff are its main strength and that the GROUP's success today and progress tomorrow depends, first and foremost, on the quality and commitment of the team.
Quality Policy
Henderson International is an independent international company, which aims to provide the highest standard of Marine Survey and Consultancy services, as well as Naval Architecture and Engineering services to the international maritime community, including the insurance and oil industry.
The Company's objective is to fully satisfy our customers by providing them with services of the highest quality, to the best of our ability, at a fair and reasonable cost, through a highly motivated, knowledgeable and experienced workforce.
We strive to continuously improve the quality and value of our services and each department has set its own objectives that are aligned with the company objective. Henderson International believes that the skills and loyalty of its staff are its main strength and that the Group's success today and progress tomorrow depends, first and foremost, on the quality and commitment of its employees.
Our personnel regularly review their individual performance and written procedures to constantly improve the service delivered to our customers. We are fully aware that the future of our organisation lies in constantly re-evaluating and improving our performance and products.
Our Commitment to ISO9001
- Quality Policy direction from top management
- Full ISO audits carried out every year
- Full internal ISO auditors trained and experienced within each and every Division
- Individual Quality standards set and monitored within each Division
- All Processes and Procedures fully ISO compliant
- All Processes, Procedures, Forms, Organisation regularly reviewed and updated to give clients the very best service possible
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